Competency Training In Hospitality Operations

Career & Professional
Development Centre

QIU Career & Professional Development Centre > Competency Training In Hospitality Operations

Key Information

No of Hours

432

Programme Overview

This course is designed to provide participants with a basic understanding of the hospitality industry and the skills required to excel in various roles within the sector. It is expected to equip the participants with the knowledge and skills necessary to deliver good customer service, manage service operations effectively, and be efficient in providing service in the hospitality industry.

Learning Outcomes

Present good communication skills in providing competent customer service in the hospitality industry.
Explain the structure, nature, and operating characteristics of the different sectors of the hospitality industry.
Follow methods of housekeeping operation in work related to the hospitality industry.
Display skills and techniques in food and beverage service in accordance with the standards of the food service operations.
Follow the fundamental principles of cooking for successful food production.
Display the ability to carry out front office tasks using the designated property management systems.”

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